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Global State of Customer Service Sophistication
When 96% of customers will leave a company that delivers poor service, it's vital to constantly be rethinking how you can level up to meet customers' demands for exceptional service experiences. Explore trends in customer service and the factors driving them in the Microsoft whitepaper, "Global State of Customer Service Sophistication." Download you for free copy for insight, including an overview of Microsoft's innovative Service Sophistication Model and see how it can elevate service levels to foster brand loyalty.
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In today's competitive landscape, exceptional customer service is vital as 96 percent of customers may leave without warning due to poor service. This highlights the strong connection between customer service and brand loyalty, making it essential for businesses to prioritize and enhance their service delivery.
Adopting New Technologies
Organizations should consider adopting tools like omnichannel engagement, self-service options, and AI-enabled technologies. These innovations can assist agents in resolving issues more quickly and enhance overall customer satisfaction, allowing businesses to rethink their service models to better meet modern customer expectations.
Trends in Customer Service
Recent assessments indicate a shift towards omnichannel engagement, with nearly 40 percent of respondents utilizing digital channels alongside traditional call centers. Additionally, there is a growing interest in automated and AI-driven solutions for routing customer inquiries, which can improve agent productivity and enhance the customer experience.
Global State of Customer Service Sophistication
published by TheDynamicsPeople
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